GroundGame.Health® (and its affiliates including PCHP, LLC, PPHM, LLC, and SameSky Health, Inc.) values your privacy and takes its responsibility to safeguard information about you very seriously. We are committed to ensuring all data we receive remains confidential and protected, and that we comply with the Health Insurance Portability and Accountability Act (“HIPAA”) and any other relevant federal and state privacy laws. To that end, GroundGame.Health has implemented policies, processes, and procedures designed to ensure compliance with HIPAA requirements, but more importantly to ensure any and all data we receive is protected and secure.

This Privacy Policy (“Policy”) describes the types of information GroundGame.Health, inc. (“GroundGame.Health,” “us,” “we,” or “our”) may collect from you or your authorized representative (“you”). The Policy also describes our practices for collecting, using, maintaining, protecting, and disclosing information about you, and expresses our commitment to protecting your privacy in accordance with law.  This Privacy Policy is not intended to and does not create any contractual or other legal rights in or on behalf of any party.

How we collect and store information about you

GroundGame.Health receives information about you from you, your health plan, or medical provider to connect you with certain services that may be available to you at no charge such as social need resources, community resources, healthcare related messages like appointment reminders;  information about screenings, preventative care, including reminders about vaccines and immunizations, and special healthcare events;  information about other services that are designed to improve your quality of life, medical care, and health;  invitations to chat so we can make sure you have access to needed services;  and general education on healthcare conditions, prevention, and wellness, as reviewed and approved by your health plan or provider.  

GroundGame.Health provides some of these services on behalf of your health plan or provider, along with administrative and technological support. This requires that we collect and store information about you. We do not receive or retain information about you or your health that is not necessary for us to perform the services your health plan or provider asks us to offer to you.

We also receive information about you from you via telephone, text, email, or in-person visits in your home or community.  Additionally, we receive information about you through a secure, encrypted exchange with your health plan or provider.  We store your information in a secure environment.  

What healthcare information we collect about you

We may collect information you or your health plan provide directly to us.  Such Information may include information that identifies you such as your full name, telephone number, email address, postal address, date of birth, health plan beneficiary number, and health and medical information, including Protected Health Information, and other information described in this Privacy Policy.

How we use information about you

We may use your information:

• To respond to an email, chat or other instant message or particular request from you;
• To communicate with you;
• To provide you with content and services we may offer;
• To improve the quality of our services, such as the best method and time to contact you;
• To customize your experiences, including managing and recording your preferences;
• To process an application for a product or service as requested by you;
• To authenticate you;
• To assisting you when experiencing problems with our services;
• To comply with applicable laws, regulations, and legal process;
• To protect someone’s health, safety, or welfare;
• To protect our rights, the rights of affiliates or related third parties, or to take appropriate legal action;
• To keep a record of our transactions and communications; and
• As otherwise necessary or useful for us to conduct our business, so long as such use is permitted by law or for any other purpose with your consent.

We may, when permitted, combine your Information with other information, whether online or offline, maintained or available to us from you or from other sources, such as from our vendors, and we may use and disclose combined data for the purpose described in this section or for internal business purposes. We may, when permitted, use and disclose de-identified and aggregated data for any purpose, which may include, without limitation, disclosures to third parties for analytics purposes such as evaluating the services and providing additional benefits, programs, and services.

We may use information about you to contact you through any contact information you provide to us or your health plan, including any email address, telephone number, cell phone number, or fax number using automated, pre- recorded, or non-automated means, to provide you information about existing benefits, programs, products, services, or tools.  We use information about you, including Personally Identifiable Information (PII), Protected Health Information (PHI), and Protected Demographic Data (PDD) to identify what services may interest you and communicate with you via in-person visits, electronically, or via telephone, email, and / or text message about your benefit plan, programs, products, general wellness, prescription or appointment reminders, social needs, general health information, or community or social services that are or may be available to you.  These electronic communications may contain protected health information. You acknowledge and accept that such communications may be sent unencrypted and there is some risk of disclosure or interception of the contents of these communications. We reserve the right to modify this section at any time. The modified section will be effective immediately upon posting. Your continued receipt of Informational Electronic Communications and Informational Calls and Texts will constitute your acceptance of the modified section.  To learn more about our text messaging practices, please refer to the GroundGame.Health Texting Terms of Use Policy here.  We may use your first name to greet you and establish that you are the person we are trying to reach and that we have the correct phone number.

We may use health information about you, but message content will be delivered in a generalized way so as not to disclose your health status.

We may tell you about social services and health-related products and services offered by your health plan or provider, such as transportation, food services, housing, educational programming, and tools for managing diseases like diabetes. While the message content will not say that you have the disease one could infer that you have the condition.

GroundGame.Health considers data pertaining to an individual’s race, ethnicity, language, gender identity (including pronouns), sex assigned at birth, and sexual orientation to be Protected Demographic Data (PDD) due to the historical and current practice of using this data to discriminate against individuals. GroundGame.Health may use PDD to identify needs and services that will help the individual live a healthier life. At no time will PDD be utilized to discriminate against individuals, including but not limited to the denial of services or benefits.

How we share information about you

We will only share your Information with third parties as outlined in this Policy and as otherwise permitted by law or as permitted with your consent.  Information about you collected through our programs will not be shared, sold, or disclosed to third parties for their own marketing purposes.

We may share Information with social or community service providers or with third-party companies with which we have a business relationship or hire to perform services on our behalf who are legally bound by the restrictions of this Policy and the law. For example, we may hire a third-party company to help us send and manage email, and we might provide that third-party company with your email address and certain other Information for them to send you an email message on our behalf.  Or, we may share your information with a social service provider to provide you with resources needed to fill an identified social need such as shelter or food.  Additionally, we may hire third-party companies that help us run and maintain the technology and security infrastructure that support the services, secure storage facilities or hosts, and entities that provide us with support for the services we make available to you.

We may share Information within GroundGame.Health, including among affiliates, or with our parent company, or subsidiaries.

We may also share your information with a third party if we merge, are acquired, or undergo an asset sale or as otherwise required by law.

We may share your information in response to a court order, subpoena, search warrant, or to comply with law or regulation. We may cooperate with law enforcement authorities in investigating and prosecuting activities that are illegal, violate our rules, or may be harmful to others.

If you visit the Site, we will use cookies so the Site can remember who you are and your preferences and to ensure that you are who you say you are. We may also use your location information to confirm you are located in a state where we operate. For these reasons, we do not respond to “do not track” signals in your browser.

We also collect information through the Site that is not healthcare information, such as:

• Technical information about how and when you use the Site;
• Technical information about your mobile device or computer, such as the dimensions of your device’s screen, and the operating system you use;
• Your general location when you use the Site;
• Your internet protocol address and MAC address.
• Contact information such as your email address that you provide to us when you express an interest in receiving information.

We collect and use other information from your visits to the website to help us improve the overall quality of the Site and the services we provide.

We will retain your personally identifiable information (PII) for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your PII to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

How we safeguard your privacy

We value your privacy and take our responsibility to safeguard data about you very seriously.  We use industry standard technologies, physical security, and administrative processes to ensure that information about you is not shared with or accessible to anyone who does not have a legitimate need to view or access the information. Information from your health plan or provider is encrypted with Secure Socket Layers (“SSL”) technology to create a protected transmission. This information, and information you submit to us is securely maintained and protected by firewall and encryption technology.

We cannot guarantee the security of the information you transmit to us over the Internet, including your use of email. We are not liable for the illegal acts of third parties such as criminal hackers.  It is your responsibility to safeguard the devices you use to communicated with us (such as laptops, tablets, and mobile devices), and to use appropriate security settings on those devices.  If those devices are lost, stolen or misplaced, others may be able to access your account and your personal information using those devices. You should affirmatively log out of your account (i) prior to ending your session, or (ii) if you will be inactive on the Online Services for more than a few minutes; otherwise, the next user of that computer or device, particularly a public one or one not owned by you, may be able to access your account and the Information in your account if your session has not ended.

You agree that we are not responsible for any harm that may result from someone accessing your account or personal Information on any computer or device where you do not, for any reason, take the necessary steps to log out of your account prior to ending a session on such device or computer.

While we cannot guarantee that unauthorized access to, or loss, misuse, or alteration of data will not occur, GroundGame.Health’s policies, procedures and practices, along with its technologies and security systems, are designed to ensure that its information systems are protected against known security vulnerabilities.

Changes to this notice

We reserve the right to change this Notice.  We reserve the right to make the revised or changed Notice effective for medical information we already have about you as well as any information we receive in the future. The Notice will contain the effective date on the first page.  

How to contact us

Questions or comments regarding this Policy should be submitted to privacy@groundgame.health or in writing to:

GroundGame.Health, inc.
PO Box 20547
Tampa, FL 33622

Have your right been violated?

If you believe your privacy rights have been violated, you may file a complaint with us, or with the Secretary of the U.S. Department of Health and Human Services. To file a complaint with us, contact us at privacy@groundgame.health. All complaints must be submitted in writing. You will not be penalized for filing a complaint.